Privacy Policy

Entity Details

• Legal Entity: Koobiz Pte. Ltd.
• Business Registration: Licensed business service provider in Singapore
• Address: 7500A Beach Road The Plaza #02-348, Singapore 199591
• Data Protection Contact: +65 8870 2350 / privacy@koobiz.com
• General Support: support@koobiz.com

3.1 Personal Information

• Identity Documents: Passport copies, NRIC, visa information, driver's licenses
• Contact Details: Name, email address, phone number, residential and business addresses
• Professional Information: Employment history, educational qualifications, job titles, company details
• Financial Information: Bank statements, financial documents, proof of funds, business revenue information

3.2 Website Usage Data

• Technical Data: IP address, browser type, device information, operating system
• Cookies and Tracking: Website usage patterns, page views, session duration (via Facebook Pixel)
• Communication Data: Live chat conversations, chatbot interactions, email communications

3.3 Business Transaction Data

• Documents and information related to corporate formation
• Regulatory filing information
• Service agreements and contracts

Processing Foundations

• Contractual Necessity: To provide business services you have requested
• Legal Obligations: Compliance with Singapore corporate and regulatory requirements
• Legitimate Interests: Business operations, marketing, and service improvement
• Consent: For marketing communications and non-essential cookies

5.1 Service Delivery

• Processing corporate formation and business setup requests
• Providing virtual office and business address services
• Assisting with Employment Pass applications
• Facilitating bank account opening procedures
• Maintaining corporate records as required by law

5.2 Communication and Support

• Responding to inquiries and providing consultations
• Preparing proposals, quotations, and service agreements
• Providing customer support through various channels
• Sending service-related notifications and updates

5.3 Marketing and Business Development

• Sending promotional emails and newsletters (with consent)
• Analyzing website traffic and user behavior
• Improving our services and developing new offerings
• Conducting market research and business analysis

5.4 Legal and Regulatory Compliance

• Meeting Singapore business regulatory requirements
• Fulfilling anti-money laundering (AML) obligations
• Responding to legal requests and government inquiries
• Maintaining records as required by applicable laws

6.1 Authorized Service Providers

We may share your information with trusted third-party service providers, including:

• Government Agencies: ACRA, MOM, IRAS, and other Singapore regulatory bodies
• Financial Institutions: Banks and financial service providers for account opening assistance
• Technology Providers: Cloud hosting, CRM systems, email marketing platforms
• Professional Services: Legal firms, accounting firms, and other professional advisors
• Communication Tools: WhatsApp Business API, live chat providers

6.2 Business Partners & 6.3 Legal Requirements

• Local Singapore partners who assist in service delivery
• International partners in jurisdictions where we plan to expand (Hong Kong, BVI, Dubai)
• Legal Requirements: We may disclose your information when required by law, court order, or government request.

7.1 Data Storage Location

Your data is primarily stored in Singapore using secure local and cloud-based systems.

7.2 Cross-Border Transfers

When we expand to other jurisdictions (Hong Kong, BVI, Dubai), we may transfer data internationally. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions where available
• Other appropriate safeguards as required by law

8.1 Active Customers

We retain customer data for the duration of our business relationship plus the period required by Singapore law.

8.2 Prospects and Inactive Customers

• General inquiries: Up to 24 months after last interaction
• Completed services: As required by applicable Singapore regulations
• Marketing data: Until you withdraw consent or as legally required

8.3 Legal Requirements

Some documents must be retained for specific periods under Singapore corporate and regulatory requirements.

9.1 Technical Measures

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security updates and monitoring
• Restricted access to authorized personnel only

9.2 Organizational Measures

• Staff training on data protection
• Confidentiality agreements with employees and contractors
• Regular security assessments and improvements
• Incident response procedures

Rights Overview

• Access and Information: Request access, obtain processing info, or request portable copies.
• Correction and Updates: Request correction of inaccurate or incomplete data.
• Deletion and Restriction: Request deletion (subject to legal retention) or restriction of processing.
• Marketing Communications: Withdraw consent or opt-out using unsubscribe links.
• Complaints: Lodge complaints with relevant data protection authorities.

How to Exercise Your Rights

• Registered Users: Update information directly through your account
• All Users: Email privacy@koobiz.com or call +65 8870 2350

11.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics for website performance
• Marketing Cookies: Facebook Pixel for advertising optimization
• Functional Cookies: Live chat and user preferences

11.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

12.1 Singapore Laws

We comply with Singapore's Personal Data Protection Act (PDPA) and applicable Singapore business regulations.

12.2 International Standards

We follow best practices inspired by:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other relevant international privacy frameworks

Contact Details

• Email: privacy@koobiz.com
• Phone: +65 8870 2350
• Address: 7500A Beach Road The Plaza #02-348, Singapore 199591

Notification Methods

• Post the updated policy on our website
• Notify you of material changes via email or website notice

General Inquiries

• 📧 support@koobiz.com
• 📞 +65 8870 2350

Privacy and Data Protection

• 📧 privacy@koobiz.com

Business Address

7500A Beach Road The Plaza #02-348, Singapore 199591